Our Help Center is built to give you quick, reliable answers and full visibility into your support history. Here’s how you can get the most out of it.
Tessa - Pathwise's 24-7 Support Assistant
Click the chat bubble in the lower-right corner of our site. It’s the fastest way to get help:
Instant guidance: The chat provides step-by-step answers for common questions and account tasks.
Seamless handoff: If your question needs a person, you can connect with our support team right from the chat.
Anytime access: Even after hours, the chat can often point you to the right resource.
Search Bar & Quick Answers
At the top of the Help Center, the search bar helps you find what you need quickly:
Keyword search: Type what you’re looking for (e.g., “reset password” or “invoice download”).
Smart suggestions: Articles start appearing as you type, so you can click straight into the right guide.
Quick Answers: For the most common questions, you’ll see short, direct responses appear right in the results—no need to open an article.
Browse by category: Narrow results if you’d rather explore by topic.
Support Requests Portal
The Requests Portal lets you view and manage all your support requests in one place. To access it:
Sign in to the Help Center using the link in the top-right corner of the site.
Once signed in, click your profile icon (top-right) and select My Requests. You can also click Manage Your Requests on the Help Center home page.
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From here, you can:
Track progress: See open, pending, and solved tickets.
Update a request: Add details, attachments, or follow-up notes.
Stay informed: Know exactly where your issue stands with real-time status updates.
Tips for Faster Help
Start with chat for quick assistance.
Use short keywords in search (e.g., “password reset”).
Look at Quick Answers before opening articles.
Give specific details when submitting a request—this speeds up resolution.
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